APEX Global runs 1st Joint Knowledge Forum with SHRM on The Future of Learning & HR

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APEX Global, the learning solutions arm of ECC International has recently partnered with SHRM (Society of Human Resource Management) from USA to bring professional development solutions for HR practitioners in the Philippines. Together with SHRM, APEX Global jointly run the 1st Knowledge Forum focused on whats in store for global corporations – both big and small and how HR will play a crucial role in shaping this future.

This forum was held at the Mandarin Oriental, in Makati City this 10th April 2014, and was well attended by senior HR executives from banking, financial services, manufacturing, Outsourcing / BPO, government agencies and IT companies. The group had several meaningful exchanges and a lively discussion in the field they get to oversee – HR & Learning.

Some of the key highlights / strategies for the future shared from the presentation included

1. Grow from Within – Need for organisations to focus internally for future leaders rather than outside

2. Business Partner Approach – Shifting towards the setup of ‘HR business partner’ model rather than viewing HR as a support department

3. (Re)Building Employer Brand – Creating new strategies to retain performers and reduce recruitment related costs

Keeping the extensive interest among the participants, SHRM’s professional certification programs will be launched in the Philippines starting May 2014.
          HRMP (HR Management Professional) – May 26-28 2014

For more information about the courses, pre-requisites and the value of the professional certification, please email us at training@eccigroup.com to contact you with details.

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Another milestone in Sustainability Reporting for ECCI

ECCI helped Ayala Corporation in developing their 2011 Sustainability Report for at the conglomerate Level. The report focuses on the Environmental, Economic and Social performance of the group for the past year based on the GRI G3.1 Guidelines. The report was released during the recently held  Sustainability Summit at the Ayala Museum on Friday, October 5, 2012. The report was officially launched by its Chairman, Jaime Augusto Zobel de Ayala. The event was organized by Ayala Corporation to strengthen the sustainability initiatives in the group. Lory Tan, WWF President, Philippines and Adam Brennan, Global Sustainability Manager for Puma where speakers in the event who shared their views on the Climate Adaption Project in the Philippines by WWF and implementing sustainability measure in their organizations respectively. At the end of the Sustainability Summit JAZA’s message was “We all have a big job to do”. This statement by the chairman clears out the vision and direction given by the Chairman to its subsidiaries.

Another milestone in Sustainability Reporting for ECCIIn their third conglomerate sustainability report, it reinforces the group’s commitment in creating shared value to the broader communities in which they operate. It highlights Ayala’s pledge to improve their sustainability impact through their operations, products and services, supply chains, human resources practices, community involvement and management approach.

After helping Globe Telecom’s 2011 Sustainability Report and helping them achieve a B+ level of external assurance, ECCI assisted Ayala Corp to attain GRI Application Level B Check for the report to strengthen the credibility of the report.

Being one of the leading training and consulting companies in Southeast Asia, ECCI has been taking active participation in helping companies developing their Sustainability initiatives and disclosing them through reporting. Some of the key areas where ECCI helps clients are in Energy Management, Carbon Footprint, Sustainability Reporting and CSR.

For more information on ECCI’s Corporate Sustainability & Governance services portfolio, please email info@eccigroup.com

ECCI helps Indra achieve another milestone – CMMI Dev v1.3 ML 3 Appraisal

On May 25, 2012, Indra was appraised at Maturity Level 3 of CMMI Dev v1.3 for the Software Development Practice. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. An appraisal at maturity level 3 indicates that the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.


Indra Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra, with headquarters in Spain, has been operating in the Philippines for the past 17 years, providing a wide range of services across various industries. Indra’s global as well as local experience in systems development and integration, business intelligence, management consulting, managed services and outsourcing of IS/IT operations put the Philippine affiliate in a strong position to be able to respond effectively to the requirements of the various markets not only in the country but also in the Southeast Asia region.

ECCI consultants worked in collaboration with Indra’s Quality Assurance team – working with them as a partner throughout the project providing guidance to help them implement the required processes for this appraisal. The appraisal is a testament to Indra’s remarkable commitment and dedication to quality and process improvement.

With this, Indra is now better equipped to manage critical business processes for continuous operations.  And, the appraisal is a testament to Indra’s capability to provide better quality services to their valued clients.

 

 

 

ECCI takes part in the 49th PMAP Annual Conference in Cebu City

ECCI participated in the recently concluded 49th PMAP Annual Conference.  The three-day conference was held at the Waterfront Hotel, Lahug Cebu City last September 12-14, 2012. Mr. Karthik Subburaman, ECCI Philippines Country Manager, was invited as one of the guest speakers with the featured topic Revolutionizing People Productivity: New Approaches to Measuring Employee Productivity. This is in line with this year’s conference theme, “Revolutionizing People Management: Great Minds. Bold Changes. Unparalleled Results.” It is a reflection of the wave of revolutions on the political front and how businesses and organizations share the same challenge of not only changing our leaders but also changing the way we lead people.

ECCI takes part in the 49th PMAP Annual Conference in Cebu CityPMAP Conferences being the most prestigious and well-attended in the country drew together over 1,300 delegates from all industries across the nation. First and second days of the conference featured plenary sessions by CEOs and organizational leaders from various industries including who tackled the changing business environment and strategic role of HR in leading and executing HR programs to transform and support business goals. Focus areas for days one and two are: Deepening Leadership Bench, Driving Innovation, and Accelerating Talent Development.

The final day of the conference featured breakout sessions and workshops with topics on Talent Acquisition, Organizational Change, People Productivity and People Engagement. Delegates also had the opportunity to participate in creating and managing their own agenda around the central theme of the conference through Open Space Technology.

The conference also featured dozens of exhibit booths greatly supported by local companies. ECCI had the opportunity to showcase its e-Learning and Learning on Demand products including the HR and Standards and Compliance toolkits.

APEX Global partners with ICOR for Organizational Resilience Courses

“The world is becoming turbulent faster than organizations are becoming resilient.”
Gary Hamel, Harvard Business Review

Today, leaders in the field of organizational resilience are seeking a broader holistic spread of services and demand a far-reaching perspective that is representative of what is actually required in day-to-day operations.  Dedicated professionals are aggressively seeking an environment where skills and abilities are recognized and encouraged.

Professionals that are interested in working and contributing in the field of organizational resilience are faced with the challenge of non-responsive service providers that continue to have an extremely narrow focus of business continuity.  This narrow focus does not address the evolving needs of business, government, non-governmental agencies, and society to improve their resiliency and viability.

ECCI and APEX Global believe that Performance excellence can only be achieved with the ability to strategically plan for the future, recover from unexpected failures and capacity to build resilience amidst constantly changing times. The International Consortium for Organizational Resilience (ICOR) is APEX Global’s new partner in delivering cutting edge training programs. With the mission to empower professionals through competency building,  APEX Global signed a partnership agreement to provide its clients with more services for competency-building.

The International Consortium for Organizational Resilience (ICOR) is an international non-profit education and credentialing organization that provides thought-leadership, professional development, and certification-enabling, comprehensive, proven strategies for embedding the culture and systems of resilience within the 21st-Century organization.

ICOR’s goal is to address these issues, continuously monitor the global marketplace so as to be proactive to the changes that evolve and, when necessary, react quickly to unexpected changes. APEX Global is now bringing this solution to its regional presence in the Philippines, Vietnam and Cambodia.

ICOR’s courses classified according to the following specialty areas  are ANSI (American National Standards Institute) accredited:
•    Business Continuity Management
•    Crisis Management & Communication
•    Emergency Management
•    Facility Management
•    Legal, Audit & Compliance
•    Organizational Resilience
•    Risk Management & Insurance
•    Supply Chain Risk Management
•    Technology Infrastructure

As an initial offering, APEX Global is launching BCM Lead Auditor Course based on ISO 22301 and Crisis Management & Communications Professional in partnership with ICOR. These courses will teach useful strategies and techniques for analyzing situations and making difficult decisions with limited time, information, and resources while managing a crisis event and leading teams.

For more information on the programs, visit www.eccinternational.com, email training@eccigroup.com or call 632 403 8668.

ECCI Group forms partnership with Stratadigm to bring excellence for BFSI professionals

February 7, 2012 – As a knowledge-centric organization constantly looking at solutions that would address the needs in today’s dynamic market place, APEX Global, ECCI’s learning solutions arm signed a partnership agreement with Stratadigm for training courses for Banking and Financial Services Institutions.

Business process professionals and IT professionals working in the banking / financial services can gain a deeper understanding of various processes, products and services in the BFSI industry such as Corporate Banking, Consumer Banking, Consumer Mortgages, Foreign Exchange, Trade Finance, Global Financial Markets, Risk Management, etc.

With the combined market presence and capabilities of ECCI in the Philippines and Vietnam and Stratadigm’s expertise in the area of BFSI, this partnership hopes to bring corporate public and inhouse training programs for the Banking, Insurance, Business Process Outsourcing, Software companies with expertise in banking systems, and other related businesses. The partnership will bring about key accredited certification programs from The Financial Markets Association (ACIFOREX), Chartered Institute for Securities & Investment (CISI), National Stock Exchange of India (NSE), National Collateral Management Services Limited (NCMSL), and Professional Risk Managers’ International Association (PRMIA).

ECCI and Stratadigm will also work with educational institutions for the promotion and delivery of industry-readiness programs for students to better equip tomorrow’s professionals for the banking and financial services industry.

The Ivy League Advantage from ECCI and eCornell

With ECCI’s intent in promoting organizational learning, it is now bringing the Ivy League advantage through eLearning courses in partnership with eCornell.

Established and wholly-owned by Cornell University, eCornell has the most comprehensive online, professional and executive development curriculum offered by any top-20 university in the United States. eCornell programs are also global accredited by the Human Resource Certification Institute, American Council on Education, and Project Management Institute.

eCornell provides exceptional online learning experiences tailored for professional and executive development in the areas of:

  • Leadership and strategic management
  • Project Leadership and Systems Design
  • Financial Management
  • Healthcare
  • Hospitality and Foodservice Management
  • Human Resources Management
  • Management Essentials
  • Marketing Management

eCornell offers a proven delivery model and incorporates the best aspects of online and traditional classroom learning, including:
• Engaging and rigorous course design that centers on authentic business scenarios and provides the resources and tools learners need to resolve the issues they pose.
• Learning experiences that target individual competencies and skills.
• Asynchronous collaboration activities that contribute to knowledge and experience sharing among the course learners and the course instructor.
• Course projects, discussion forums, and job aids that help learners apply their new skills to real organizational situations.
• New skill development through interactive assessments and simulations.

eCornell courses provide the convenience of structure and flexibility with course sessions starting every other week, round-the-clock/round-the-world access to course materials, live online chat, telephone, and email customer support (Click here to learn more about eCornell’s Structured Flexibility). Courses are fully instructor-led in a virtual classroom of over 35,000 globally networked, international students from 180 countries.

For complete course listings and other information, please contact Ms. Cheryl de Leon at 6324038668 or email cheryl@eccinternational.com.

Role of Quality in IT-BPO

Manila Bulletin Online. Article by: Michael Hamlin

December 6, 2011, 11:54pm

MANILA, Philippines — An article in The New York Times November 25 reporting that the Philippines was, “A New Capital of Call Centers,” caused quite a stir. Not because of its timeliness. The first reports by Everest Group and IBM that the Philippines had surpassed India as the world’s largest provider of call center services appeared a full year earlier. But the Times report — because it is the paper of record in the United States — resonated far more profoundly with legitimacy.

Regrettably, that resonance also helps to perpetuate a great myth about IT-BPO in the Philippines. That’s the myth that the Philippines is primarily — and always will be — a low-cost voice services provider. Just two sentences of the lengthy report provided information on the high-value, non-voice services being performed in Manila, and that brief mention was used to preface a shift in focus to India’s dominate position and threats the Philippine industry faces.

That mattered little compared to the fact that the Times had proclaimed the Philippines a global leader, and industry executives — including me — wasted no time sharing the link to the article with other executives, government officials, and their families. One industry executive told me he had received 19 emails with the link. A tier-one broadsheet thought so highly of the report that it reprinted the piece on its own front page.

No doubt the industry appreciates the visibility the Times report provided. Perpetuating the myth that the Philippines can’t and doesn’t provide the high-value, non-voice services its competitors do perhaps is a reasonable tradeoff for the opportunities the visibility the Times report provides. The tradeoff is that companies that want to outsource high-value, non-voice services won’t consider the Philippines, and Filipinos therefore won’t get to do that work.

There are other serious challenges to the Philippines’ IT-BPO industry than visibility — or lack thereof for its fastest-growing segment — however. One was tackled in the third of a series of CEO Briefings organized by the Business Processing Association of the Philippines (BPAP) and Outsource2Philippines several times every year. “Best in Class: Towards Operational Excellence” took place yesterday, and was attended by about 100 IT-BPO executives.

(Disclosure: BPAP is a client of my firm TeamAsia, which has been engaged to organize the briefings, and I am a founder and the president of Outsource2Philippines.)

Anyone familiar with the accolades heaped on the Philippine IT-BPO industry over the past year may be surprised that it trails every mature and most emerging competing services centers in the area of implementing quality frameworks and standards — by significant margins. A Quality Road Map commissioned by BPAP and developed by ECC International shows that the Philippines trails Brunei, China, India, Malaysia, and Vietnam in quality certifications.

Read the full article here.

(Michael Alan Hamlin is the managing director of TeamAsia and a Manila-based author. His latest book is High Visibility: Transforming Your Personal and Professional Brand. Write him at mahamlin@teamasia.com.).

ECCI completes the Philippine IT-BPO Quality Roadmap

On Tuesday, December 6, 2011 at Tower Club, Makati City – BPAP officially launched the Philippine IT-BPO Quality Roadmap.

As one of the leading process improvement consulting companies in Southeast Asia, ECCI was commissioned by BPAP to develop the industry analysis report focused on enhancing quality at the industry level.  The Philippine IT-BPO Quality Roadmap is a project funded by the Commission on ICT under the Department of Science and Technology. The product of these efforts is a recommended plan for the development of process excellence capabilities for IT-BPOs and shared services facilities in the Philippines.

In the projections mentioned in its “Roadmap 2016”, BPA/P projected that the industry can earn USD 25 billion and employ up to 1.3 million FTEs. However, there is a realization that this breakthrough growth can only be achieved through an industry-wide initiative focusing on the missing link – enhancing quality performance.

The report covered an industry analysis and benchmarking study of the Philippine IT-BPOsector as compared to regional and global IT-BPO industries, a current-state assessment of the different practices done by BPO organizations within the Philippines,  options available for certifications, standards, and methodologies and a recommended plan for the development of process excellence capabilities.

ECCI Group’s Country Manager, Karthik Subburaman then presented the Philippine IT-BPO Quality Roadmap followed by a panel discussion tackling the practical implications for the BPO organizations in the Philippines.  The event was graced by CEOs from the BPO industry, BPAP executives and Mr. Alejandro Melchor III, from the Department of Science and Technology (DOST).

The Quality Roadmap report will serve as the industry benchmark in terms of quality, detailing industry-wide initiatives centering on operational excellence and quality skills development among professionals including guidelines, timelines, training and career road map for individuals.