ECCI talks about Human Sigma at the PSQ 24th National Quality Forum

The Philippine Society for Quality (PSQ) recently concluded the 24th National Quality Forum last October 11 and 12, 2012 at the Isla Ballroom of the EDSA Shangri-La Hotel. This year’s forum was entitled “Sprinting to the Future of Quality: A Race to Global Competitiveness,” bringing together local and international quality advocates to share best practices in the field of quality management and operational excellence in order to prepare the Philippines to race in global competiveness. The forum was also intended as an avenue to learn from experts on their success stories and methodologies in order to achieve leadership, customer, operations and environmental excellence.

ECCI Philippines Country Manager, Mr. Karthik Subburaman, was one of the guest speakers for the forum. His topic entitled “Strengthening the Employee-Customer Emotional Engagement through Human Sigma” discussed the need to improve the quality of employee-customer encounter, particularly within sales and service organizations.

Attended by over 200 delegates across all industries, the two-day forum was commenced with a Keynote Address by Mr. Paul Borawski, Chief Executive Officer of the American Society for Quality. Throughout the course of the two days, invited speakers from various industries such as BPO, telecommunications, banking, FMCG, and the academe shared success stories and best practices on several topics leading to organizational success and excellence. Capping off the forum was a highly interactive workshop that engaged the delegates to explore and share their ideas on the future of quality in the Philippines.

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