Another milestone in Sustainability Reporting for ECCI

ECCI helped Ayala Corporation in developing their 2011 Sustainability Report for at the conglomerate Level. The report focuses on the Environmental, Economic and Social performance of the group for the past year based on the GRI G3.1 Guidelines. The report was released during the recently held  Sustainability Summit at the Ayala Museum on Friday, October 5, 2012. The report was officially launched by its Chairman, Jaime Augusto Zobel de Ayala. The event was organized by Ayala Corporation to strengthen the sustainability initiatives in the group. Lory Tan, WWF President, Philippines and Adam Brennan, Global Sustainability Manager for Puma where speakers in the event who shared their views on the Climate Adaption Project in the Philippines by WWF and implementing sustainability measure in their organizations respectively. At the end of the Sustainability Summit JAZA’s message was “We all have a big job to do”. This statement by the chairman clears out the vision and direction given by the Chairman to its subsidiaries.

Another milestone in Sustainability Reporting for ECCIIn their third conglomerate sustainability report, it reinforces the group’s commitment in creating shared value to the broader communities in which they operate. It highlights Ayala’s pledge to improve their sustainability impact through their operations, products and services, supply chains, human resources practices, community involvement and management approach.

After helping Globe Telecom’s 2011 Sustainability Report and helping them achieve a B+ level of external assurance, ECCI assisted Ayala Corp to attain GRI Application Level B Check for the report to strengthen the credibility of the report.

Being one of the leading training and consulting companies in Southeast Asia, ECCI has been taking active participation in helping companies developing their Sustainability initiatives and disclosing them through reporting. Some of the key areas where ECCI helps clients are in Energy Management, Carbon Footprint, Sustainability Reporting and CSR.

For more information on ECCI’s Corporate Sustainability & Governance services portfolio, please email

ECCI Group Implements NetDimensions Learning as its Managed Services Platform in Asia Pacific

Hong Kong, October 18, 2012 – NetDimensions, a global provider of performance, knowledge, and learning management systems, and Andrada Briones Inc. (ABI) announced today that ECCI Group has implemented NetDimensions Learning to serve as ECCI Group’s platform for delivering Managed Services to clients in Asia Pacific.

“Managed Services is a portfolio of training management services that help mid-sized companies better manage training functions ranging from planning and delivery, to evaluation, reporting, and administration,” said Karthik Subburaman, Country Manager of ECCI Group.

“We chose NetDimensions Learning because of its robust functionality. We see our Managed Services as a solution with a unique value proposition, and we are able to offer this solution through NetDimensions Learning that serves as our core platform. The ability of NetDimensions and ABI to provide local support, as well as to meet our customization requirements were also key in our selection process.”

As part of NetDimensions global reseller network in more than 40 countries and regions, ABI is a certified reseller of NetDimensions’ award-winning learning, performance, and talent management solutions in the Philippines.

Reducing Training Costs for SMEs
ECCI helps small to medium-sized companies achieve efficient and effective training administration by outsourcing this function. This enables SMEs to reduce costs because they do not need to establish and maintain this function internally.

“Through our Managed Services portfolio, we aim to help small to medium-sized companies in the Philippines manage their training and talent management function effectively, end-to-end. Typically training budgets seem to never be enough for companies of this size,” explained Subburaman.

“We strongly believe that through a good blend of professional training services, a strong solution for administration, reporting, and training management, and most importantly, results-oriented training evaluation, our Managed Services will serve as the right solution for such companies.”

Through a direct relationship with organizations in the Philippines and a detailed understanding of their overall training needs, ECCI is able to ensure that all training programs meet these organizations’ targets for employee effectiveness, increasing revenue growth through fully trained personnel and reducing the risk of limited employee engagement.

Steve Young, General Manager for Asia Pacific at NetDimensions said: “We are very excited to work with ABI and ECCI in this implementation because the overall solution is well-aligned with NetDimensions vision to help organizations achieve productivity and efficiency improvements, cost reduction, risk management, and cultural and process innovation.”

About ECCI Group/Apex Global
ECCI is the leading process improvement solutions provider in Southeast Asia, focused on process consulting, automation solutions and learning outsourcing services. We help companies achieve performance excellence by assisting them implement management systems and international standards/best practices across multiple domains and industries.

APEX Global (The Academy for Professional Excellence) is the learning solutions arm of ECCI – the leading process improvement solutions provider in Southeast Asia. Our sole aim is to promote performance excellence among professionals. We help our customers achieve greater success through effective, experiential and results-oriented training delivery.

Our professional development solutions cover Trainings and Conferences, Managed Services and Learning on Demand. We organize public trainings and in-house workshops tailored for specific organizations. We help companies manage their non-core yet critical training function through end-to-end training management – starting from planning and needs analysis to program evaluation and records management. The Learning on Demand products we offer provide convenient and innovative ways for learning.

Applying the experience of training over 100,000 professionals in the last decade, a strong pool of expert trainers and facilitators with expertise in a niche array of domains and a strong regional presence, we provide an extensive portfolio of high-quality industry specific and functional programs coupled with high quality training materials – to deliver the R.E.A.L. learning experience.

About Andrada Briones Inc. (ABI)
ABI provides Philippines-based clients with workforce knowledge, performance, and learning management solutions sourced from the world’s top suppliers.

ABI adds local implementation, training and support services to these solutions and offers related hosting, consulting and content development services.

About NetDimensions
Established in 1999, NetDimensions (AIM: NETD; OTCQX: NETDY) is a global provider of performance, knowledge and learning management systems.

The NetDimensions Talent Suite enables companies, government agencies and other organizations to personalize learning, share knowledge, enhance performance, foster collaboration, and manage compliance programs for employees, customers, partners and suppliers.

Recognized as one of the talent management industry’s top-rated technology suppliers in overall customer satisfaction, NetDimensions has been chosen by multinational organizations worldwide including ING, Cathay Pacific, Chicago Police Department, Delphi Automotive, Progress Software, and Travelex.

NetDimensions is ISO 9001 certified and NetDimensions hosted services are ISO 27001 certified.

ECCI talks about Human Sigma at the PSQ 24th National Quality Forum

The Philippine Society for Quality (PSQ) recently concluded the 24th National Quality Forum last October 11 and 12, 2012 at the Isla Ballroom of the EDSA Shangri-La Hotel. This year’s forum was entitled “Sprinting to the Future of Quality: A Race to Global Competitiveness,” bringing together local and international quality advocates to share best practices in the field of quality management and operational excellence in order to prepare the Philippines to race in global competiveness. The forum was also intended as an avenue to learn from experts on their success stories and methodologies in order to achieve leadership, customer, operations and environmental excellence.

ECCI Philippines Country Manager, Mr. Karthik Subburaman, was one of the guest speakers for the forum. His topic entitled “Strengthening the Employee-Customer Emotional Engagement through Human Sigma” discussed the need to improve the quality of employee-customer encounter, particularly within sales and service organizations.

Attended by over 200 delegates across all industries, the two-day forum was commenced with a Keynote Address by Mr. Paul Borawski, Chief Executive Officer of the American Society for Quality. Throughout the course of the two days, invited speakers from various industries such as BPO, telecommunications, banking, FMCG, and the academe shared success stories and best practices on several topics leading to organizational success and excellence. Capping off the forum was a highly interactive workshop that engaged the delegates to explore and share their ideas on the future of quality in the Philippines.

ECCI helps Indra achieve another milestone – CMMI Dev v1.3 ML 3 Appraisal

On May 25, 2012, Indra was appraised at Maturity Level 3 of CMMI Dev v1.3 for the Software Development Practice. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. An appraisal at maturity level 3 indicates that the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.

Indra Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra, with headquarters in Spain, has been operating in the Philippines for the past 17 years, providing a wide range of services across various industries. Indra’s global as well as local experience in systems development and integration, business intelligence, management consulting, managed services and outsourcing of IS/IT operations put the Philippine affiliate in a strong position to be able to respond effectively to the requirements of the various markets not only in the country but also in the Southeast Asia region.

ECCI consultants worked in collaboration with Indra’s Quality Assurance team – working with them as a partner throughout the project providing guidance to help them implement the required processes for this appraisal. The appraisal is a testament to Indra’s remarkable commitment and dedication to quality and process improvement.

With this, Indra is now better equipped to manage critical business processes for continuous operations.  And, the appraisal is a testament to Indra’s capability to provide better quality services to their valued clients.




ECCI takes part in the 49th PMAP Annual Conference in Cebu City

ECCI participated in the recently concluded 49th PMAP Annual Conference.  The three-day conference was held at the Waterfront Hotel, Lahug Cebu City last September 12-14, 2012. Mr. Karthik Subburaman, ECCI Philippines Country Manager, was invited as one of the guest speakers with the featured topic Revolutionizing People Productivity: New Approaches to Measuring Employee Productivity. This is in line with this year’s conference theme, “Revolutionizing People Management: Great Minds. Bold Changes. Unparalleled Results.” It is a reflection of the wave of revolutions on the political front and how businesses and organizations share the same challenge of not only changing our leaders but also changing the way we lead people.

ECCI takes part in the 49th PMAP Annual Conference in Cebu CityPMAP Conferences being the most prestigious and well-attended in the country drew together over 1,300 delegates from all industries across the nation. First and second days of the conference featured plenary sessions by CEOs and organizational leaders from various industries including who tackled the changing business environment and strategic role of HR in leading and executing HR programs to transform and support business goals. Focus areas for days one and two are: Deepening Leadership Bench, Driving Innovation, and Accelerating Talent Development.

The final day of the conference featured breakout sessions and workshops with topics on Talent Acquisition, Organizational Change, People Productivity and People Engagement. Delegates also had the opportunity to participate in creating and managing their own agenda around the central theme of the conference through Open Space Technology.

The conference also featured dozens of exhibit booths greatly supported by local companies. ECCI had the opportunity to showcase its e-Learning and Learning on Demand products including the HR and Standards and Compliance toolkits.

APEX Global partners with ICOR for Organizational Resilience Courses

“The world is becoming turbulent faster than organizations are becoming resilient.”
Gary Hamel, Harvard Business Review

Today, leaders in the field of organizational resilience are seeking a broader holistic spread of services and demand a far-reaching perspective that is representative of what is actually required in day-to-day operations.  Dedicated professionals are aggressively seeking an environment where skills and abilities are recognized and encouraged.

Professionals that are interested in working and contributing in the field of organizational resilience are faced with the challenge of non-responsive service providers that continue to have an extremely narrow focus of business continuity.  This narrow focus does not address the evolving needs of business, government, non-governmental agencies, and society to improve their resiliency and viability.

ECCI and APEX Global believe that Performance excellence can only be achieved with the ability to strategically plan for the future, recover from unexpected failures and capacity to build resilience amidst constantly changing times. The International Consortium for Organizational Resilience (ICOR) is APEX Global’s new partner in delivering cutting edge training programs. With the mission to empower professionals through competency building,  APEX Global signed a partnership agreement to provide its clients with more services for competency-building.

The International Consortium for Organizational Resilience (ICOR) is an international non-profit education and credentialing organization that provides thought-leadership, professional development, and certification-enabling, comprehensive, proven strategies for embedding the culture and systems of resilience within the 21st-Century organization.

ICOR’s goal is to address these issues, continuously monitor the global marketplace so as to be proactive to the changes that evolve and, when necessary, react quickly to unexpected changes. APEX Global is now bringing this solution to its regional presence in the Philippines, Vietnam and Cambodia.

ICOR’s courses classified according to the following specialty areas  are ANSI (American National Standards Institute) accredited:
•    Business Continuity Management
•    Crisis Management & Communication
•    Emergency Management
•    Facility Management
•    Legal, Audit & Compliance
•    Organizational Resilience
•    Risk Management & Insurance
•    Supply Chain Risk Management
•    Technology Infrastructure

As an initial offering, APEX Global is launching BCM Lead Auditor Course based on ISO 22301 and Crisis Management & Communications Professional in partnership with ICOR. These courses will teach useful strategies and techniques for analyzing situations and making difficult decisions with limited time, information, and resources while managing a crisis event and leading teams.

For more information on the programs, visit, email or call 632 403 8668.

ECCI helps Globe Telecom in achieving External Assurance for its 2011 Sustainability Report

Globe telecom released its 2011 Sustainability Report on April 17, 2012 during its Annual Stockholders Meeting. With “Transformation” as the central theme of the report, it reflects the cultural and network transformation within the company – focused on providing excellent customer experience.

The report is based on GRI G3.1 Guidelines covering the Environment, Economic & Social aspects of its performance.

ECCInternational is the leading process consulting and training company in SE Asia when it comes to Corporate Sustainability & Governance (CSG). ECCI helped Globe Telecom in creating their 2011 Sustainability Report and achieving a B+ level of external assurance. This makes Globe Telecom the first telco company and one in few in Philippines to achieve external assurance for its Sustainability Report.

Globe Telecom has also achieved the distinction of being the first company in the country to have the external assurance done by an AA (Accountability) accredited third party assurance provider. The external assurance of the report was conducted by TUV Rheinland, one of the very few.

Globe Telecom has achieved external assurance for its 2011 report to further strengthen its credibility in the market, emphasize management’s commitment towards sustainability, and increase the level of confidence among its stakeholders.

With the increasing popularity of promoting sustainability, more and more organizations are leaning towards developing Sustainability Reports which give a holistic information on the financial, environmental, and social performance of a company. Meanwhile, external assurance helps protect the interest of stakeholders and provides a level of comfort to key decision makers, allowing them to know that the information they are using for their business decisions are reliable and comply in all material aspects with the relevant reporting frameworks. By taking the lead in this practice area, ECCI has helped companies in Philippines, Vietnam, China and India create their sustainability reports.

View Report or Learn More about ECCI’s CSG services