ECCI Group Implements NetDimensions Learning as its Managed Services Platform in Asia Pacific

Hong Kong, October 18, 2012 – NetDimensions, a global provider of performance, knowledge, and learning management systems, and Andrada Briones Inc. (ABI) announced today that ECCI Group has implemented NetDimensions Learning to serve as ECCI Group’s platform for delivering Managed Services to clients in Asia Pacific.

“Managed Services is a portfolio of training management services that help mid-sized companies better manage training functions ranging from planning and delivery, to evaluation, reporting, and administration,” said Karthik Subburaman, Country Manager of ECCI Group.

“We chose NetDimensions Learning because of its robust functionality. We see our Managed Services as a solution with a unique value proposition, and we are able to offer this solution through NetDimensions Learning that serves as our core platform. The ability of NetDimensions and ABI to provide local support, as well as to meet our customization requirements were also key in our selection process.”

As part of NetDimensions global reseller network in more than 40 countries and regions, ABI is a certified reseller of NetDimensions’ award-winning learning, performance, and talent management solutions in the Philippines.

Reducing Training Costs for SMEs
ECCI helps small to medium-sized companies achieve efficient and effective training administration by outsourcing this function. This enables SMEs to reduce costs because they do not need to establish and maintain this function internally.

“Through our Managed Services portfolio, we aim to help small to medium-sized companies in the Philippines manage their training and talent management function effectively, end-to-end. Typically training budgets seem to never be enough for companies of this size,” explained Subburaman.

“We strongly believe that through a good blend of professional training services, a strong solution for administration, reporting, and training management, and most importantly, results-oriented training evaluation, our Managed Services will serve as the right solution for such companies.”

Through a direct relationship with organizations in the Philippines and a detailed understanding of their overall training needs, ECCI is able to ensure that all training programs meet these organizations’ targets for employee effectiveness, increasing revenue growth through fully trained personnel and reducing the risk of limited employee engagement.

Steve Young, General Manager for Asia Pacific at NetDimensions said: “We are very excited to work with ABI and ECCI in this implementation because the overall solution is well-aligned with NetDimensions vision to help organizations achieve productivity and efficiency improvements, cost reduction, risk management, and cultural and process innovation.”

About ECCI Group/Apex Global
ECCI is the leading process improvement solutions provider in Southeast Asia, focused on process consulting, automation solutions and learning outsourcing services. We help companies achieve performance excellence by assisting them implement management systems and international standards/best practices across multiple domains and industries.

APEX Global (The Academy for Professional Excellence) is the learning solutions arm of ECCI – the leading process improvement solutions provider in Southeast Asia. Our sole aim is to promote performance excellence among professionals. We help our customers achieve greater success through effective, experiential and results-oriented training delivery.

Our professional development solutions cover Trainings and Conferences, Managed Services and Learning on Demand. We organize public trainings and in-house workshops tailored for specific organizations. We help companies manage their non-core yet critical training function through end-to-end training management – starting from planning and needs analysis to program evaluation and records management. The Learning on Demand products we offer provide convenient and innovative ways for learning.

Applying the experience of training over 100,000 professionals in the last decade, a strong pool of expert trainers and facilitators with expertise in a niche array of domains and a strong regional presence, we provide an extensive portfolio of high-quality industry specific and functional programs coupled with high quality training materials – to deliver the R.E.A.L. learning experience.

About Andrada Briones Inc. (ABI)
ABI provides Philippines-based clients with workforce knowledge, performance, and learning management solutions sourced from the world’s top suppliers.

ABI adds local implementation, training and support services to these solutions and offers related hosting, consulting and content development services.

About NetDimensions
Established in 1999, NetDimensions (AIM: NETD; OTCQX: NETDY) is a global provider of performance, knowledge and learning management systems.

The NetDimensions Talent Suite enables companies, government agencies and other organizations to personalize learning, share knowledge, enhance performance, foster collaboration, and manage compliance programs for employees, customers, partners and suppliers.

Recognized as one of the talent management industry’s top-rated technology suppliers in overall customer satisfaction, NetDimensions has been chosen by multinational organizations worldwide including ING, Cathay Pacific, Chicago Police Department, Delphi Automotive, Progress Software, and Travelex.

NetDimensions is ISO 9001 certified and NetDimensions hosted services are ISO 27001 certified.

ECCI takes part in the 49th PMAP Annual Conference in Cebu City

ECCI participated in the recently concluded 49th PMAP Annual Conference.  The three-day conference was held at the Waterfront Hotel, Lahug Cebu City last September 12-14, 2012. Mr. Karthik Subburaman, ECCI Philippines Country Manager, was invited as one of the guest speakers with the featured topic Revolutionizing People Productivity: New Approaches to Measuring Employee Productivity. This is in line with this year’s conference theme, “Revolutionizing People Management: Great Minds. Bold Changes. Unparalleled Results.” It is a reflection of the wave of revolutions on the political front and how businesses and organizations share the same challenge of not only changing our leaders but also changing the way we lead people.

ECCI takes part in the 49th PMAP Annual Conference in Cebu CityPMAP Conferences being the most prestigious and well-attended in the country drew together over 1,300 delegates from all industries across the nation. First and second days of the conference featured plenary sessions by CEOs and organizational leaders from various industries including who tackled the changing business environment and strategic role of HR in leading and executing HR programs to transform and support business goals. Focus areas for days one and two are: Deepening Leadership Bench, Driving Innovation, and Accelerating Talent Development.

The final day of the conference featured breakout sessions and workshops with topics on Talent Acquisition, Organizational Change, People Productivity and People Engagement. Delegates also had the opportunity to participate in creating and managing their own agenda around the central theme of the conference through Open Space Technology.

The conference also featured dozens of exhibit booths greatly supported by local companies. ECCI had the opportunity to showcase its e-Learning and Learning on Demand products including the HR and Standards and Compliance toolkits.

Top Marks!

Bringing high-quality education and training to the learner

For the more than one million learning service providers (LSP) worldwide, ensuring consistently  high quality will remain an issue. A year ago, ISO technical committee ISO/TC 232, Learning services for non formal education and training, started to address this with the publication of ISO 29990, an International Standard that is gaining much awareness and interest, particularly among LSPs.

ISO/TC 232 is intended to create a suit­able framework for preparing standards in education and training. The term “ learning services ” is used instead of “ educational services ” to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services. This includes the learning service provider (LSP) enabling and facilitating learning beyond teaching.

ISO/TC 232 is open to standards propos­als from other areas of learning that share the concern of encouraging cooperation in quality assurance. Here, there is emphasis on exchanging models and methods and establishing common criteria and principles.

The core elements are : ensuring the quality and effectiveness of the educa­tion or training; improving knowledge transfer ; and increasing the transparency and comparability of the range of learning services provided.  Standards are designed to help LSPs improve their ability to consistently provide quality services, improve organi­zational effectiveness and reduce costs. For stakeholders, the benefits are world­wide comparability, enhanced transpar­ency of learning services offered and higher quality. The standards will help to overcome the huge variety of national service and management standards in learning services.

ISO/TC 232 is focused on the following main objectives and priorities :

  • Enhancing service quality in the field of learning
  • Enhancing the comparability and transparency of learning services
  • Optimizing LSPs’ business processes
  • Maximizing LSPs’ organizational effectiveness
  • Protecting learners’ rights
  • Reducing the possibility of discrimi­nation and technical trade barriers in transnational learning services caused by using national standards.

Introducing ISO 29990

ISO/TC 232’s main achievement is ISO 29990:2010, Learning services for non-formal education and training – Basic requirements for service providers, published in September 2010. ISO 29990 specifies basic requirements for education and train­ing, including learning, learning results and improvement, the learning service and the competence of the LSP.

This International Standard aims to cre­ate a general quality model for learning services. It also acts as a common reference for LSPs and their customers for planning, developing and implementing education and further education, as well as promoting development.

The standard follows a linear structure to ensure its implementation leads to continual improvement.  The standard’s ultimate aim is assuring the implementation of high-quality tutorial programs and processes. The starting point for the development of educational offers is determining individual and company-specific learning needs.

When designing learning services, suit­able methods and instruments have to be found and the specific responsibilities of the learner and teacher must be defined. It is also important to identify instruments for the support and supervision of the learning transfer. The curriculum must take into account modern learning ideas, methods for the promotion of individual learning processes and flexible learning forms.

When rendering learning services, the inclusion of learners, their information and orientation is important for learning success. Learning resources and the learn­ing environment must be adequate to meet learning objectives.

Monitoring is used to compare clearly defined success factors, learning results and the feedback of the learner and other interested parties. It is the basis for the evaluation and improvement of the learn­ing service.

Language learning

ISO/TC 232 has started to develop a series of standards with special requirements related to ISO 29990. The first standard in this series will be ISO 29991-1, Language learning services for non-formal education and training – Specific requirements for service providers.

CNIS, the China National Institute of Standardization, proposed this standard. Its objective is to specify in each paragraph of ISO 29990 the particular requirements for providers of language learning services. ISO 29990 provides a good foundation for language specification. Developing and implementing such a language-related standard will help to improve the quality of language training, promote the rapid, healthy and orderly development of the international language training industry, and protect learners’ interests.

This article originally appeared in ISO Focus Magazine written by Dr. Thomas Rau,
Chair of ISO/TC 232.

The Ivy League Advantage from ECCI and eCornell

With ECCI’s intent in promoting organizational learning, it is now bringing the Ivy League advantage through eLearning courses in partnership with eCornell.

Established and wholly-owned by Cornell University, eCornell has the most comprehensive online, professional and executive development curriculum offered by any top-20 university in the United States. eCornell programs are also global accredited by the Human Resource Certification Institute, American Council on Education, and Project Management Institute.

eCornell provides exceptional online learning experiences tailored for professional and executive development in the areas of:

  • Leadership and strategic management
  • Project Leadership and Systems Design
  • Financial Management
  • Healthcare
  • Hospitality and Foodservice Management
  • Human Resources Management
  • Management Essentials
  • Marketing Management

eCornell offers a proven delivery model and incorporates the best aspects of online and traditional classroom learning, including:
• Engaging and rigorous course design that centers on authentic business scenarios and provides the resources and tools learners need to resolve the issues they pose.
• Learning experiences that target individual competencies and skills.
• Asynchronous collaboration activities that contribute to knowledge and experience sharing among the course learners and the course instructor.
• Course projects, discussion forums, and job aids that help learners apply their new skills to real organizational situations.
• New skill development through interactive assessments and simulations.

eCornell courses provide the convenience of structure and flexibility with course sessions starting every other week, round-the-clock/round-the-world access to course materials, live online chat, telephone, and email customer support (Click here to learn more about eCornell’s Structured Flexibility). Courses are fully instructor-led in a virtual classroom of over 35,000 globally networked, international students from 180 countries.

For complete course listings and other information, please contact Ms. Cheryl de Leon at 6324038668 or email

APEX Global sets plans for 2012

APEX Global recently held a regional meeting last Nov 21 and 22 at the ECCI headquarters office in Manila. Representatives from Vietnam, India and Philippines offices gathered at the ECCI office in Makati to review this year’s highlights and plan for 2012.

2011 showed to be a great year for APEX Global with its aim to continuously provide a REAL learning experience for professionals. Over 3500 professionals representing 300+ companies in the Philippines, Vietnam and India attended the public training programs of APEX Global.

Learning and development within organizations has always been deemed significant not just for individual employees’ professional growth but ultimately for achieving the organization’s overall business goals.  Realizing this need and opportunity to assist organizations in their reaching their goals, APEX Global further expanded their offerings for 2012.

APEX Global will be offering more than 15 new programs over the five domains, IT Process Excellence, Standards & Compliance, Business Process Excellence, Behavioral Excellence, and Corporate Sustainability & Governance. They have also increased the frequency of their popular training courses such as IPC Specialist, ITIL, and CDCP (Certified Data Center Professional).  APEX Global will be organizing conferences and webinars in all of its locations and this is one of the major highlights to look forward to in 2012.

For more information on the 2012 program listing of APEX Global, please email

Come Back from Vacation the Right Way – Management Tip of the Day – HBR







Many things await you on your first day back from vacation: a full inbox, a long list of to-dos, and people needing your time. If you dive right in, you’re likely to wipe out all the benefits of taking time off. Instead, get back in the swing of things while maintaining some of the calm and restoration. Block off your morning. Make sure you don’t have any meetings scheduled or big projects due. Then before you open your inbox, pause and think about your work priorities. As you make your way through emails and voicemails, focus on returning the messages that are connected to what matters most. Defer or delegate things that aren’t top priority. And remember it will probably take more than one day to get caught up, so be easy on yourself.

Come Back from Vacation the Right Way – Management Tip of the Day – November 07, 2011 – Harvard Business Review.

APEX Global launches its 2012 Public Training Calendar

Expect more REAL learning experiences from APEX Global with its roster of training offerings for 2012. With its aim to promote performance excellence among professionals, APEX Global further expands it course offerings adding fourteen new programs in partnership with various accreditation and learning organizations.

APEX Global is the first in the Philippines to offer Certified SOA Architect where IT professionals can learn the fundamentals of SOA and gain a solid understanding of the service-orientation design, eventually leading to being a Certified SOA Architect.

Certified Scrum Master, accredited by the Scrum Alliance is also one of the latest training for IT and Business Process Excellence. Scrum is the leading agile development methodology, used by Fortune 500 companies around the world. It was originally was formalized for software development projects, but works well for any complex, innovative scope of work.

Furthermore, Software Quality Management Professional (SQM), Software Testing Professional – QTP and Load Runner, and the Fagan Inspection Method are also among the new programs being offered for software testing and quality excellence.

Under its BEX Behavioral Excellence umbrella, human resources practitioners will greatly benefit from the Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR).

And with the increasing awareness and promotion of corporate social responsibility, APEX Global introduces Carbon Footprint and Reaping Returns: Measure Success of CSR & Sustainability Initiatives. Very soon, a graduate certificate program on sustainable business will be launched in partnership with one of the leading universities in Australia.

For more information and complete listing of classes and schedule, please contact APEX Global at +6324038668 or send an email to

Steve Jobs’ Legacy. What can we learn from Apple?

A “Lean” Talent Management Approach Contributes to Extraordinary Productivity

Most firms strive to have a productive workforce. One of the best ways to measure workforce productivity is revenue per employee. Apple produces what can only be considered extraordinary revenue per employee; $2 million. A second measure of workforce productivity is profit per employee: nearly $478,000 for Apple (unbelievable considering it has a retail workforce).

If you are familiar with the concept of lean management, then you’ll understand the prime drivers for Apple’s extraordinary employee productivity. For years, the leadership of Apple has followed the philosophy that having less is more, meaning that by purposely understaffing and operating with reduced funding, you can make the team more productive and innovative.

Innovation at most firms is expensive because you must pay for a lot of trial and error. The lean approach, however, can improve innovation because with everything being tried, there simply isn’t enough time or money for major misses and re-do’s. “Unrealistic deadlines” at Apple mean that you have to get project problems solved early on, because there isn’t time to redo things over and over. Being lean forces the team to be more cohesive. Even providing a lean schedule forces everyone to be productive because they know there is no room for slippage. At Apple, the lean approach means that even with its huge cash resources, every employee must adopt the mentality of leanness. If you understand the lean concept and its advantages, you shouldn’t be surprised that numerous innovations have been developed in “garages,” the ultimate lean environment.

Source: Talent Management Lessons From Apple: A Case Study of the World’s Most Valuable Firm (Part 1 of 4)

Gain Friends: Behavior During Meetings

Part two of Gain Friends; And Thrive in the Personalized Industry of this Multi-Racial Country.

On a more positive note, gone are the days when it was okay to be late in meetings conducted in the Philippines. Business people in this country now appreciate the importance of punctuality, as more businessmen arrive on time. Still, the pace of doing business in the Philippines is done casually and leisurely. As opposed to western practices, things usually unfold at a snail’s pace, which can be absolutely excruciating for the results-oriented foreigner. It would be best to adapt to these practices, as these have been the tradition over the centuries. It would take a long time to make a significant dent and adapt western modes of business interaction.

In addressing your new business acquaintance, use his or her family name. The address “Mister” is preferred by men, while Mrs. is preferred by married women. Avoid using your business acquaintance’s first name, unless he or she asked you to. It would be best for you to ask their preferred names to avoid awkward situations and show respect. If in doubt, address your new business acquaintance through his or her title, like Architect Lopez or Attorney Padilla.  This is especially applicable when dealing with high-ranking government and military officials.

It is very proper to handout your business card, although the manner is less formal than the common practice of foreign businesses. Consider yourself very lucky if your contact has given you a personal number aside from the ones printed on his or her card. It only means that he or she is ready for a more personal and cordial relations, which will prove beneficiary to your business.

After the requisite small talk following the introductions, the meeting would proceed focusing mainly on the agenda at hand. Nevertheless, specific conclusions would not necessarily be achieved during the initial meeting. Businessmen in the Philippines like to hang around afterwards for more talks, even if the meeting itself has been tense. It would be considered impolite to go on ahead immediately after the meeting, even if you’re running late for another meeting or you’ve just lost a difficult negotiation. The right thing to do is to mend fences, leave with a smile and hearty farewell, and return to do battle another day. Despite of these, Filipinos are very open and willing to set up another meeting to discuss and negotiate on particular business matters. It may eventually lead to the finalization of contract of formal agreement, although it takes longer compared to what westerners use to do.

Moreover, Filipinos are not fond of confrontation. They avoid loss of face or public humiliation like in most Asian cultures. Therefore, Filipino contacts prefer an atmosphere of calm and restraint, avoid direct confrontation, and offer a polite reply combined with a smile rather than an outright negative feedback to other people’s ideas. A “yes” might mean a lot of things, thus, one should be aware of the subtleties of a particular conversation. You need to avoid raising you voice, using the wrong intonation, or implying that your business associate is incompetent. Arrogant and pushy businessmen do not go far in the industry….

To be continued…

Part three: Business Quirks